Milk Ladder Summer Step Up – Terms & Conditions
It’s important to us that you are completely clear from the outset the way in which we will deliver our services to you. If you are planning to join Milk Ladder Summer Step Up then you must read these terms and conditions in full prior to purchasing.
Membership Terms: Key Details
The terms cannot be varied and in proceeding to purchase the Milk Ladder Summer Step Up you will be deemed to have accepted these terms. The terms and conditions set out below apply to the services offered by The Milk Allergy Dietitian. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which The Milk Allergy Dietitian (“we”, “our” or “us”) provide services to you, as purchaser of the Summer Step Up. These terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.
Milk Ladder Summer Step Up Outline
The Milk Ladder Summer Step Up is a 1:1 service and group platform for parents and families who want to learn how to support their child with cow’s milk allergy (CMA). The Summer Step Up is over 8 weeks starting from 14th July 2025 and ending on the 8th September 2025. Families receive regular support and guidance from an expert dietitian, Lydia Collins-Hussey, The Milk Allergy Dietitian.
The aim of the Milk Ladder Summer Step Up is to provide support and information to families with children who have been advised to start the milk ladder. This includes non IgE mediated CMA and IgE mediated CMA. In IgE mediated CMA this can only be attempted with confirmation from the child’s allergy team that they are happy for the family to proceed at home. This information will be collected in the pre assessment form and agreement form.
Milk Ladder Summer Step Up Specifics
There are three main elements to the Milk Ladder :
i) 1:1 Kickstarter Call
ii) Summer Step Up Portal
iii) Biweekly drop in sessions
1:1 Kickerstarter Call
The Kickstarter call is 60 minutes over zoom. On confirmation of order, the client will be requested to create login details which will allow access to the Summer Step Up Portal to book their 1:1 session. Within the Summer Step Up Portal a Calendly link will be available which gives access to The Milk Allergy Dietitian’s diary. A zoom link is automatically generated at the time of booking. The 1:1 session must be booked within the first 2 weeks of Summer Step Up (14th - 28th of July 2025).
After the 60 minute call, The Milk Allergy Dietitian will provide recommendations/plan on what was discussed in one page PDF. This will be sent via email. The client can send a further 2 emails no longer than 300 words to clarify any details discussed.
Summer Step Up Portal
On confirmation of order, the client will be requested to create login details which will allow access to the Summer Step Up Portal to book their 1:1 session, access bite size videos, the climbing the milk ladder handbook, milk ladder tracker as well as zoom links for the biweekly drop in sessions.
Access will be given from the point of payment until the 6th October 2025. The follow up support ends on 8th September and access to the portal will remain until the 6th of October 2025.
Bi Weekly Drop in sessions
The bi weekly drop in sessions led by Lydia Collins-Hussey, The Milk Allergy Dietitian are over Zoom. Dates and links will be provided in the Summer Step Up online portal. This is an opportunity for families to come together to ask questions, share wins and provide encouragement. These sessions are 30 minutes in length. If no one attends within the first 15 minutes, the call will be ended early.
Behaviour
It is requested that at all times your behaviour towards others is polite and respectful. We will not be held responsible for the behaviour or actions of any other members. Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the membership with immediate effect.
Disclaimers
The aim of the Milk Ladder Step Up is to provide personalised support in the kickstarter call and ongoing support in the group biweekly drop in sessions.
We make no guarantees or claims as to the success of any client on the milk ladder. Each individual is unique, and management is unique to them.
We ask that all members in the membership respect the rights of others in respect of their behaviour and privacy. We will not be responsible for the action of any members including for any disclosures made by any members based on information which has been shared within the membership.
Contact and Schedule
It is the intention that the Milk Ladder Summer Step Up will run continuously from the 14th July 2025 to the 8th September 2025 with access to the portal until the 6th of October 2025. Should an unforeseen reason arise which causes the biweekly drop in sessions to be postponed they will be re-arranged as soon as possible.
If you have a technical query relating to accessing the membership please include “Tech” in the subject line of your email correspondence or complete the contact form at the bottom on the portal homepage.
Payment Terms
The cost of the Milk Ladder Summer Set Up is set at the time you subscribe. On purchase you will agree to either a one off payment or a payment plan over 2 months via Stripe. The second payment of the payment plan will be taken on the same day of the second month.
Privacy and Confidentiality
Your privacy and protection of your personal data is important to us. Your personal data is protected as set out in our privacy policy which can be found Privacy Policy — The Milk Allergy Dietitian.
We utilise Convertkit and Squarespace to manage our communications with you and from time to time may utilise the Facebook Pixel analytics tool.
During the course of the Milk Ladder Summer Step Up you may have access to confidential information, in particular the personal affairs of others. In accepting these terms, you agree that you will not use or disclose to any person, organisation, or company, and shall use your best endeavours to prevent the publication of any confidential information relating to any other member.
You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the membership. Should you decide to leave the membership then you remain bound by the confidentiality and privacy obligations.
Refunds and Cancellation
It is our aim that you will be completely happy with the Milk Ladder Summer Step Up.
In accordance with Distance Selling Regulations, you have the right to cancel and obtain a full refund within 14 days from the date of subscription. Refund requests should be made in writing to hello@themilkallergydietitian.com.
In the event that that you have accessed any of the training materials, 1:1 Kickstarter Call or biweekly sessions within the first 14 days following your purchase, you are still entitled to request a refund but the value of the content which you have accessed shall be deducted from the amount paid by you, along with any reasonable costs which have been borne by us in respect of the administrative costs of commencing the Milk Ladder Summer Step Up.
There is no obligation on us to refund any amounts paid where cancellation requests are made following the 14 day cancellation period.
We reserve all rights to cancel the Milk Ladder Summer Step Up for any reason without prior notice. In such circumstance a refund will be provided for the remainder of that month as applicable.
Intellectual Property
During your time in Milk Ladder Summer Step Up, you will be provided with resources. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools, but you are not permitted to duplicate or provide copies to third parties. We retain and reserve all of our copyrights.
Complaints
If you have a complaint about the membership this should be made to made in writing to Lydia Collins-Hussey at hello@themilkallergydietitian.com.
General
We intend to rely on the written terms set out in these terms and conditions for the services that we provide to you in delivery of the Summer Step Up. These written terms shall constitute the entire agreement between us.
Should there be any conflict between these terms and any membership hosting platform or payment gateway, these terms shall prevail.
We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.
If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.
These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction over any matter and proceedings arising out of the me.