Milk Ladder Sprint – Terms & Conditions

It’s important to us that you are completely clear from the outset the way in which we will deliver our services to you. If you are planning to join Milk Ladder Sprint then you must read these terms and conditions in full prior to purchasing.

Program Terms: Key Details

The terms cannot be varied and in proceeding to purchase Milk Ladder Sprint you will be deemed to have accepted these terms. The terms and conditions set out below apply to the services offered by The Milk Allergy Dietitian. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which The Milk Allergy Dietitian (“we”, “our” or “us”) provide services to you, as purchaser of the program. These terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.

Milk Ladder Sprint Outline

Milk Ladder Sprint is 28 days to kickstart parents and families who want to support their child with reintroducing milk via the milk ladder. Milk Ladder Sprint The program is a commitment 28 day commitment + Black Friday additional support until 27th of January 2027 where you can get regular support and guidance from an expert dietitian, Lydia Collins-Hussey, The Milk Allergy Dietitian.

The aim of Milk Ladder Sprint is to provide tailored support and information to aid in progressing up the milk or other food ladders.

Milk Ladder Sprint Specifics

There are four key elements to the Milk Ladder Sprint

i. Bespoke 1:1 session

ii. Email summary of key recommendations

iii. Milk Ladder Sprint Portal

iii Weekly Clinics

Bespoke 1:1 session

Milk Ladder Sprint provides 1 × 6o minute video session via zoom. The session can be booked by following the Calendly link in the Milk Ladder Sprint Portal which gives access to The Milk Allergy Dietitians diary. A zoom link is automatically generated at the time of booking.

Email Summary

A summary of the session will be sent via email outlining key recommendations and any links to foods discussed.

Milk Ladder Sprint Portal

On confirmation, the client will be asked to create login in details so as to access Milk Ladder Sprint portal. The portal includes resources available in the milk ladder bundle including the climbing the milk ladder handbook, setbacks guide, video series as well as milk free shopping guide. Additional ladders (such as soya, wheat or egg) will be sent separately via email after the first session if required. The client has access until the end of January 2027.

Weekly clinics

Weekly clinics will happen throughout December and January- an opportunity to bring questions and get bespoke responses. Sessions will be scheduled in the Milk Ladder Sprint portal including zoom links. Sessions last up to an hour. There is no obligation to come each week. The sessions are group calls with a maximum of 8 at one time. Lydia will stay for the first 30 minutes and if there is no attendance the session will end early.

It is requested that at all times your behaviour towards others is polite and respectful. We will not be held responsible for the behaviour or actions of any other members. Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the membership with immediate effect.

Disclaimers

The aim of Milk Ladder Sprint is to provide 1:1 practical support through the milk ladder. We make no guarantees or claims as to the success of any client. Each individual is unique, and management is unique to them. The aim is that by working through the 1:1 sessions and resources to manage your child’s milk allergy successfully.

Any child with an IgE mediated CMA must be given the go ahead by their allergy team first.

On confirmation of starting the Milk Ladder Sprint you will be asked to sign an agreement form which outlines the risks involved. The 1:1 session cannot go ahead if this is not signed.

Contact and Schedule

It is the intention that Milk Ladder Sprint will run as smoothly as possible. Should an unforeseen reason arise which cause a weekly clinic to be postponed they will be re-arranged as soon as possible.

If you have a technical query relating to accessing Milk Ladder Sprint please include “Tech” in the subject line of your email correspondence.

You may see us post on social media outside of our core hours. Not all of these posts are live and some will be pre-scheduled. We are passionate about supporting everyone in the membership and where we can we may respond to you out of hours but we make no guarantees that this will always be possible.

Payment Terms

The cost of Milk Ladder Sprint is set at the time you purchase. On confirmation you will agree to either a payment in full or 2 monthly payments via Stripe which will be taken on the same day each month.

Payment must be made via credit/debit card before the first session. Payment can be in full or via payment plan (2 x months). Failure to pay in full or the first payment on the payment plan before the appointment will result in no appointment and the client terminated from Milk Ladder Sprint.

Privacy and Confidentiality

Your privacy and protection of your personal data is important to us. Your personal data is protected as set out in our privacy policy which can be found Privacy Policy — The Milk Allergy Dietitian.

We utilise Kit and Squarespace to manage our communications with you and from time to time may utilise the Facebook Pixel analytics tool.

During the course of Milk Ladder Sprint you may have access to confidential information, in particular the personal affairs of others in weekly clinic. In accepting these terms, you agree that you will not use or disclose to any person, organisation, or company, and shall use your best endeavours to prevent the publication of, any confidential information relating to any other member.

You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the membership. Should you decide to leave the membership then you remain bound by the confidentiality and privacy obligations.

Refunds and Cancellation

It is our aim that you will be completely happy with Milk Ladder Sprint.

In accordance with Distance Selling Regulations, you have the right to cancel and obtain a full refund within 14 days from the date of purchase. Refund requests should be made in writing to hello@themilkallergydietitian.com.

In the event that one or more training sessions have already taken place, or that you have accessed any of the training material, or weekly clinics within the first 14 days following Milk Ladder Sprint, you are still entitled to request a refund but the value of the content which you have accessed shall be deducted from the amount paid by you, along with any reasonable costs which have been borne by us in respect of the administrative costs of commencing the 1:1 coaching and portal.

There is no obligation on us to refund any amounts paid where cancellation requests are made following the 14 day cancellation period.

We reserve all rights to cancel Milk Ladder Sprint for any reason without prior notice. In such circumstance a refund will be provided for the remainder of that month as applicable.

Intellectual Property

During your time as a client of Milk Ladder Sprint, you will be provided with resources. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools, but you are not permitted to duplicate or provide copies to third parties. We retain and reserve all of our copyrights.

Complaints

If you have a complaint this should be made to made in writing to Lydia Collins-Hussey at hello@themilkallergydietitian.com.

General

We intend to rely on the written terms set out in these terms and conditions for the services that we provide to you in delivery of the membership. These written terms shall constitute the entire agreement between us.

Should there be any conflict between these terms and any program and membership hosting platform or payment gateway, these terms shall prevail.

We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.

If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.

These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction over any matter and proceedings arising out of the me.