Terms and conditions
Step Up Follow On Support – Terms & Conditions
It’s important to us that you are completely clear from the outset the way in which we will deliver our services to you. If you are planning to join Step Up Follow On Support then you must read these terms and conditions in full prior to purchasing. In continuing to make your purchase you will be deemed to have accepted these conditions in full.
Step Up Follow On Support Terms: Key Details
The terms and conditions set out below apply to the services offered by The Milk Allergy Dietitian. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which The Milk Allergy Dietitian (“we”, “our” or “us”) provide services to you, as purchaser of the Milk Ladder Step Up. These terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.
Step Up Follow On Support Outline
Step Up Follow On Support is a group program for parents and families who want to continue to support their child with cow’s milk allergy (CMA) having previously been in The Milk Ladder Step Up program which is over 6 weeks.
In Step Up Follow Up Support, families receive regular support and guidance from an expert dietitian, Lydia Collins-Hussey, The Milk Allergy Dietitian inside the private Facebook group, monthly live zoom calls and step up portal.
The aim of Step Up Follow On Support is to continue to provide support and information to families with children who have been advised to start the milk ladder. This includes non IgE mediated CMA and IgE mediated CMA. In IgE mediated CMA this can only be attempted with written confirmation from the child’s allergy team that they are happy for the family to proceed at home and that you understand the risks involved with doing the milk ladder at home. You also understand that whilst healthcare staff involved in the delivery of Milk Ladder Step Up will make every effort to minimise the risk of a serious reaction, a reaction may still occur.
Step Up Follow Up Support Specifics
There are three main elements to Step Up Follow On Support :
i) Monthly live sessions for 3 months
ii) Private Facebook group providing the opportunity for daily check-ins (written, not live calls or videos)
iii) Access to the Step Up portal with expert videos, handbook, and tracker for 3 months
Monthly Live Drop In Session
The monthly live drop in sessions happen on either a Tuesday or Wednesday evening. These sessions are for 1 hour and provide an opportunity for questions on the ladder to be asked live. If no one attends within the first 15 minutes, the call will be ended early.
It is requested that at all times your behaviour towards others is polite and respectful. We will not be held responsible for the behaviour or actions of any other members. Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the membership with immediate effect.
Private Facebook Group
You will have access to a private Facebook to support you during the program. The intention of the Facebook Group is to provide community support and a network of individuals at a similar stage of their child’s milk allergy and who are facing similar challenges.
From time to time The Milk Allergy Dietitian may post and offer support in the Facebook Group with the aim to respond daily within Monday- Friday 8am -4pm working hours.
Please be advised that whilst we hope that you will be able to utilise the Facebook Group, we make no guarantees as to the availability of the group and/or the content within the group at any time.
Step Up Portal
On confirmation of order, the client will be requested to create login details which will allow access to the Step Up Portal to access bite size videos, the climbing the milk ladder handbook, milk ladder tracker as well as zoom links for the weekly drop in sessions.
Access will be given from the point of payment and for 3 months. The follow up support ends on 31st March 2026.
Disclaimers
The aim of the Step Up Follow Up Support is to provide ongoing support over 6 weeks on the milk ladder. We make no guarantees or claims as to the success of any client on the milk ladder. Each individual is unique, and management is unique to them.
We ask that all members in Step Up Follow On Support respect the rights of others in respect of their behaviour and privacy. We will not be responsible for the action of any members including for any disclosures made by any members based on information which has been shared within the membership.
Should you have any questions around your child’s suitability for the program, then you should get in touch prior to joining and we can answer any questions.
In IgE mediated CMA this can only be attempted with written confirmation from the child’s allergy team that they are happy for the family to proceed at home and that you understand the risks involved with doing the milk ladder at home. You also understand that whilst healthcare staff involved in the delivery of Step Up Follow Up Support will make every effort to minimise the risk of a serious reaction, a reaction may still occur.
Contact and Schedule
It is the intention that the Step Up Follow Up Support will run continuously from the 1st January 2026 to the 31st March 2026 with access to the portal until the 31st March 2026. Should an unforeseen reason arise which causes the monthly in sessions to be postponed they will be re-arranged as soon as possible.
If you have a technical query relating to accessing the membership please include “Tech” in the subject line of your email correspondence or complete the contact form at the bottom on the portal homepage.
Payment Terms
The cost of the Step Up Follow Up Support is set at the time you subscribe. On purchase you will agree to either a one off payment or a payment plan over 4 months via Stripe. The second, third and fourth payment of the payment plan will be taken on the same day of the subsequent month.
Pease be aware that the option to spread the cost is an opportunity to make joining the program more accessible. This is not a subscription product which you can opt-out of making the second instalment. When you join the program, you agree to pay the total program cost in full.
Privacy and Confidentiality
Your privacy and protection of your personal data is important to us. Your personal data is protected as set out in our privacy policy which can be found Privacy Policy — The Milk Allergy Dietitian.
We utilise Kit and Squarespace to manage our communications with you and from time to time may utilise the Facebook Pixel analytics tool.
During Step Up Follow Up Support you may have access to confidential information, in particular the personal affairs of others. In accepting these terms, you agree that you will not use or disclose to any person, organisation, or company, and shall use your best endeavours to prevent the publication of any confidential information relating to any other member.
You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the membership. Should you decide to leave the membership then you remain bound by the confidentiality and privacy obligations.
Refunds and Cancellation
It is our aim that you will be completely happy with the Step Up Follow On Support.
In accordance with Distance Selling Regulations, you have the right to cancel and obtain a full refund within 14 days from the date of subscription. Refund requests should be made in writing to hello@themilkallergydietitian.com.
In the event that that you have accessed any of the training materials, live sessions, Facebook group or the step up portal following your purchase, you are still entitled to request a refund but the value of the content which you have accessed shall be deducted from the amount paid by you, along with any reasonable costs which have been borne by us in respect of the administrative costs of commencing the Step Up Follow On Support.
There is no obligation on us to refund any amounts paid where cancellation requests are made following the 14 day cancellation period.
We reserve all rights to cancel the Step Up Follow On Support for any reason without prior notice. In such circumstance a refund will be provided for the remainder of that month as applicable.
Intellectual Property
During your time in Step Up Follow On Support, you will be provided with resources. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools, but you are not permitted to duplicate or provide copies to third parties. We retain and reserve all of our copyrights.
Complaints
If you have a complaint about the membership this should be made to made in writing to Lydia Collins-Hussey at hello@themilkallergydietitian.com.
General
We intend to rely on the written terms set out in these terms and conditions for the services that we provide to you in delivery of the Summer Step Up. These written terms shall constitute the entire agreement between us.
Should there be any conflict between these terms and any membership hosting platform or payment gateway, these terms shall prevail.
We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.
If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.
These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction over any matter and proceedings arising out of the me.